Privacy

Privacy Policy

How Hayya collects, uses, and protects rider and driver information.

1. Scope of This Policy

This policy applies to all Hayya users, including Riders and Drivers (including Driver applicants), and to all Hayya platforms and services, including our apps (Hayya Rider and Hayya Driver), websites, features, and other services (collectively, the "Hayya Platform").

By using the Hayya Platform, you agree to the terms outlined in this Privacy Policy as well as our Terms of Service.

2. The Information We Collect

A. Information You Provide

  • Account Registration: When you create an account, we collect information such as your name, email address, phone number, birth date, and payment information. You may also provide additional profile details like a photo, saved addresses, or preferences.
  • Driver Information: Driver applicants provide additional information such as driver's license details, vehicle information, insurance, identification, and other documentation required to verify eligibility.
  • SOS Contacts: If you enable SOS features, the app may request permission to access your contacts so you can designate emergency contacts. This information remains on your device and is not uploaded or shared, except when you initiate an SOS alert.
  • Ratings & Feedback: We collect the information you provide when rating or giving feedback about Riders and Drivers.
  • Communications: When you contact us, we collect any information you provide, including messages and attachments.

B. Information Collected Automatically

  • Location Data: We collect location data from Riders (to enable pickups and track rides) and Drivers (to provide navigation, detect incidents, and ensure service availability).
  • Usage Data: Includes trip details such as pickup/drop-off, distance, duration, payment, and interactions with the app or website.
  • Device Data: Includes device type, operating system, app version, IP address, carrier, language settings, and push notification tokens.
  • Communications Between Riders and Drivers: Calls and messages between Riders and Drivers may be routed through a third-party service. While phone numbers are masked, we may collect metadata (time, duration, participants) and, when legally required or for safety, monitor or record the contents with prior notice.
  • Cookies & Analytics: We use cookies, analytics tools, and similar technologies to improve the Hayya Platform, measure usage, and personalize your experience.

C. Information From Third Parties

We may collect information about you from:

  • Background check providers and identity verification services (for Drivers).
  • Insurance and payment partners.
  • Promotional or referral programs.
  • Other users or third parties (e.g., law enforcement, insurers) in the event of incidents.

3. How We Use Your Information

We use your personal information to:

  • Provide and operate the Hayya Platform.
  • Connect Riders and Drivers, calculate fares, and process payments.
  • Enhance safety and security by verifying identities, monitoring rides, and detecting fraud.
  • Provide customer support and resolve issues.
  • Improve our services through testing, research, and analytics.
  • Communicate with you about rides, features, promotions, and updates.
  • Comply with applicable laws and regulations.

4. How We Share Your Information

We share your information only as necessary:

  • With Other Users: Riders and Drivers see limited information (e.g., name, photo, rating) to facilitate rides.
  • With Service Providers: Payment processors, cloud hosting, analytics, and customer support providers.
  • For Safety and Legal Compliance: Law enforcement, regulators, or in emergencies.
  • Business Transfers: In case of merger, acquisition, or sale of assets.

5. Your Rights and Choices

  • Access and Update: You can view and update your account information in the app.
  • Delete Account: Contact us to request account deletion.
  • Location Permissions: You can manage location permissions in your device settings.
  • Marketing Communications: You can opt out of promotional emails.

6. Data Security

We implement industry-standard security measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email.

10. Contact Us

Hayya, LLC
Email: privacy@hayyaride.com
Website: www.hayyaride.com