This policy applies to all Hayya users, including Riders and Drivers (including Driver applicants), and to all Hayya platforms and services, including our apps (Hayya Rider and Hayya Driver), websites, features, and other services (collectively, the “Hayya Platform”).
By using the Hayya Platform, you agree to the terms outlined in this Privacy Policy as well as our Terms of Service.
Account Registration: When you create an account, we collect information such as your name, email address, phone number, birth date, and payment information. You may also provide additional profile details like a photo, saved addresses, or preferences.
Driver Information: Driver applicants provide additional information such as driver’s license details, vehicle information, insurance, identification, and other documentation required to verify eligibility.
SOS Contacts: If you enable SOS features, the app may request permission to access your contacts so you can designate emergency contacts. This information remains on your device and is not uploaded or shared, except when you initiate an SOS alert.
Ratings & Feedback: We collect the information you provide when rating or giving feedback about Riders and Drivers.
Communications: When you contact us, we collect any information you provide, including messages and attachments.
Location Data: We collect location data from Riders (to enable pickups and track rides) and Drivers (to provide navigation, detect incidents, and ensure service availability).
Usage Data: Includes trip details such as pickup/drop-off, distance, duration, payment, and interactions with the app or website.
Device Data: Includes device type, operating system, app version, IP address, carrier, language settings, and push notification tokens.
Communications Between Riders and Drivers: Calls and messages between Riders and Drivers may be routed through a third-party service. While phone numbers are masked, we may collect metadata (time, duration, participants) and, when legally required or for safety, monitor or record the contents with prior notice.
Cookies & Analytics: We use cookies, analytics tools, and similar technologies to improve the Hayya Platform, measure usage, and personalize your experience.
We may collect information about you from:
Background check providers and identity verification services (for Drivers).
Insurance and payment partners.
Promotional or referral programs.
Other users or third parties (e.g., law enforcement, insurers) in the event of incidents.
We use your personal information to:
Provide and operate the Hayya Platform.
Connect Riders and Drivers, calculate fares, and process payments.
Enhance safety and security by verifying identities, monitoring rides, and detecting fraud.
Provide customer support and resolve issues.
Improve our services through testing, research, and analytics.
Communicate with you about rides, features, promotions, and updates.
Comply with applicable laws and regulations.
We do not sell your personal information. We may share information only in the following cases:
Between Riders and Drivers: To complete trips, we share necessary details (e.g., Rider’s pickup location, Driver’s profile, vehicle details).
With Service Providers: Third parties that provide services like background checks, payment processing, customer support, or analytics.
For Safety & Legal Reasons: To comply with laws, respond to legal requests, or protect the rights, safety, and property of Hayya, its users, or others.
Business Transfers: In case of a merger, acquisition, or restructuring.
With Your Consent: When you choose to share data with others or connect with third-party services.
We retain your personal information as long as you maintain an account or as needed to provide services. Ride and transaction information may be kept for a period required by law or business operations (e.g., tax and accounting).
We implement technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.
Depending on your region’s laws, you may have rights to:
Access, update, or correct your personal information.
Request deletion of your account and associated data (subject to legal or safety exceptions).
Control cookies and app permissions (e.g., location, notifications, contacts).
Opt out of marketing communications.
You can manage most of these settings in the Hayya app or by contacting us directly.
The Hayya Platform is not directed to children under the age of 13, and we do not knowingly collect personal information from them. If we learn that a child has provided personal data, we will delete it.
The Hayya Platform may contain links to third-party websites or services. We are not responsible for their privacy practices and recommend reviewing their policies.
We may update this Privacy Policy as our services or applicable laws evolve. If significant changes are made, we will notify users through the Hayya Platform or by other means.
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
📧 privacy@hayyaride.com
🌍 www.hayyaride.com/privacy